Frequently Asked Questions

Yes, this service can be selected when paying for your packages online. After clicking Pay for Selected Packages, instead of choosing Pick up at MBE Center,enter the address where the package will be sent. This service has an additional cost. The delivery service is only available in Santo Domingo, with a 24-hour delivery time.

Yes, once your package has the status Available at Center, you can pay for it through your username on our website. Simply select the packages you wish to pay for, click Pay Selected Packages, and follow the steps.

To pre-alert a package, upload the purchase invoice through your www.mbe.com.do account . This way, when your package arrives, the information is automatically validated, allowing it to be processed and shipped quickly and without delay. To pre-alert a package, simply visit our website www.mbe.com.do , click on "Enter Your E-box," then click on "Pre-alert New Purchase." Enter the tracking number, supplier/online store name, item value in USD, quantity, and item description. Upload the invoice and finally click on "Pre-alert Purchase." As soon as your package arrives at our Miami facilities, if the information matches, your package will be processed and placed in transit to the Dominican Republic.

Physical weight is determined by weighing the package on a scale. However, in some cases, volumetric weight must be used, since transporting 10 pounds of something small and manageable is not the same as transporting 10 pounds of something bulky. Some items take up a lot of space regardless of their weight, and air carriers must take this into account when calculating their rates. The greater of the two weights governs. Similarly, MBE® adheres to international conventions for calculating volumetric weight if it is greater than the physical weight. It applies only if one of the package's measurements is 48 inches or more and if the sum of the measurements is 90 inches or more. To calculate the volumetric weight of a package, take the measurements in inches and apply the following formula: [length] x [width] x [height] / 139 = Volumetric Weight in lbs.

Packages arrive at your MBE® center Monday through Friday.

No, because the MBE® service includes all the necessary procedures to deliver the package to you.

No, these are separate charges.

Every package must comply with the customs procedures required by Dominican Republic law. These procedures include payment of duties, import taxes, and customs brokerage. The amounts payable for customs clearance vary depending on the characteristics and country of origin of the purchased products, as well as the applicable tariffs depending on the product category. Packages valued at US$200.00 for personal use are exempt from customs taxes.

This is the address where you should request delivery of your purchase. You must enter the physical address assigned to you by your MBE® Center when you signed up for the e-box® service, which includes your first and last name, account number, and our warehouse information in the USA. It's important to always provide the complete address. The following is an example of a MBE customer's physical address in the USA: Customer Name and Last Name 2250 NW 114th Ave Unit 1A, SDQXXXXX (Account Number) Miami, FL 33192-4177

This is the address where you receive statements for the credit card you are using to make your online purchase.

You should contact your supplier or store where you made your purchase to inform them that you entered an incorrect address on your order.

Yes, when your package arrives at the Mail Boxes Etc. Center, you will immediately receive an email notification informing you of the arrival of your order.

Each person's purchase will be delivered to the Mail Boxes Etc.® Center they have chosen.

It depends on the cost of the product you're purchasing, the urgency, and the security required for receiving the shipment, as domestic shipping within the U.S. varies widely and varies in terms of time, cost, and shipping characteristics. The best way to purchase products is to send them to the physical address using private courier companies, which offer 3- to 5-day delivery options with full tracking and acknowledgment of receipt at very affordable rates.

Mail Boxes Etc. will assign you an account number that, along with other information, will be your U.S. mailing address. You will always use this address to receive documents, magazines, and newspapers sent to you via U.S. mail. For example, if you are a client of an MBE® Center, the recommended mailing address when receiving items via USPS is: POSTAL ADDRESS Customer Name and Last Name SDQ-XXXXX (Account Number) PO BOX 025725 Miami, FL 33102-5725

Mail Boxes Etc® will assign you an account number that, along with other information, will be your physical address in Miami. You will always use this when making purchases or receiving documents delivered by courier or messenger. For example, if you are a client of an MBE® Center, the recommended physical address for purchases is: PHYSICAL ADDRESS Customer Name and Last Name 2250 NW 114th Ave Unit 1A, SDQXXXXX (Account Number) Miami, FL 33192-4177

Yes, although some sites or online sellers do not accept international cards.

The e-box® must be used for importing personal items. If you require this service for business purposes, you must contact the MBE sales department so that an executive can assist you and present an import plan tailored to your business needs.

These include any object or item with pornographic content, perfumes, food, chemicals, flammable materials, firearms, drugs, plants, and live animals. You can find more details at your MBE® Center or on our website www.mbe.com.do.

Everything that is legally permitted to be imported into the country and that is not on our list of prohibited merchandise

Yes, by subscribing to the e-box® you will be able to receive national correspondence.

Yes, you can move your e-box® to another MBE® Center in Santo Domingo while keeping the same account, without having to change your address. To request this, simply complete the relocation form at your MBE® Center.

Each franchise operates independently, and purchases made at another center CANNOT be charged to your account at the center where you have contracted the service.

If the item you purchased is prohibited, it will be received in Miami, but cannot be transported to the Dominican Republic. MBE offers several options: If you have family members in the U.S., you can request a domestic shipment to have the package delivered to your relative. You must pay the shipping cost from Miami to the address provided. You can contact your supplier and notify them that you cannot receive the item. The supplier can pick up the package from the warehouse and refund you the value of the item, or the supplier may instruct you to return the package. To do this, you will need to pay the shipping cost from Miami to the supplier. After the supplier receives the returned item, they will refund you the value of the item. You can ask a family member or friend to pick up the package directly from the warehouse.

To find out which items are prohibited for air transport, you can visit our Prohibited Goods section . You can also call your preferred MBE Center.

If the package is already in Miami, you must notify your MBE Center of its status. To do so, you must send the invoice for the purchase of the item, the tracking number, and your SDQ. Once you submit all this information, your package will be ready to fly within the next 48 business hours. This information must be sent within 60 calendar days after receiving the package in Miami.

If the package is already in Miami, you must notify your MBE Center of the situation. To do so, you must send the invoice for the purchase of the item, the tracking number, and your SDQ. Once you submit all this information, your package will be ready to fly within the next 48 business hours. This information must be sent within the next 60 calendar days after receiving the package in Miami. To prevent this from happening again, log into your account at the store where you made your purchase, edit your details, and add your SDQ as part of your address.

Delivery time after receiving packages in Miami is 24 to 72 hours (provided the package arrives properly identified and includes all required information). It's important to know that if your package is urgent, you must request an overnight service from your US supplier.

If the service you used doesn't have a tracking number and you want to know the status of your package, please send all the package information to your MBE Center, including the following: Your SDQ number Invoice or Purchase Order In the name of the person to whom the order will arrive Data of the supplier, store or person who sends Date you made the transaction With this information, we will search our warehouses to locate your package as quickly as possible.

To check the status of your package, simply visit our website: www.mbe.com.do and log in with your password. Here you can see the complete progress of your package, of course, after it has been received at our Miami facilities.

If your account has expired, the package will arrive in Miami, but it will not leave for the Dominican Republic until you complete the renewal process. If your package is already in Miami, go to your MBE Center, make the renewal payment, and provide the representative with the tracking number for the package you're waiting for. After this, you can pick up your package within 72 business hours. Remember that you must complete this process within 60 days of receiving the package in Miami; otherwise, the merchandise will be discarded.

The contract is for one year, renewable for equal periods, provided neither party decides to cancel the service.

Yes, we offer package insurance of up to two hundred US dollars (USD 200.00) for the Miami-Santo Domingo route on declared values. We do not insure packages from eBay or improperly packaged packages.

You must fill out the membership forms, this can be done: From www.mbe.com.do , or by visiting the MBE® store where you wish to send and receive your correspondence and purchases.

When you sign up for the e-box® service, you're choosing a plan that will allow you to receive packages and/or documents. At MBE, we offer different plans to suit our customers' needs.